Shipping policy

 

This Shipping Policy applies to orders placed through fanormk.shop.

1. Free Standard Shipping

fanormk.shop provides free standard shipping on all orders.

No separate standard shipping fee is charged during checkout. Optional premium or express services, if offered, may carry an additional charge that will be displayed before payment.

2. Order Processing

Orders normally require one to five business days for verification, preparation, and dispatch.

Processing may take longer because of:

• Weekends or statutory holidays;
• High order volume;
• Payment verification;
• Address verification;
• Product availability;
• Severe weather;
• Carrier service interruptions;
• Customs procedures; or
• Events outside our reasonable control.

Business days generally exclude Saturdays, Sundays, and Canadian statutory holidays.

Customers will receive an order confirmation after a successful order is placed. The order confirmation does not necessarily mean that the order has already been dispatched.

3. Estimated Delivery Time

The estimated standard delivery period is:

15 to 20 business days after dispatch.

Delivery estimates begin when the order has been processed and handed to the carrier, not when the order is originally placed.

The estimated delivery period is not a guaranteed delivery date. Delays may occur because of carrier operations, weather, customs inspections, regional service limitations, public holidays, high parcel volumes, or incorrect customer information.

4. Shipping Destinations

Shipping availability is determined during checkout. An order can only be delivered to a destination accepted by the checkout system.

We may be unable to deliver to certain remote areas, restricted locations, freight-forwarding facilities, hotels, temporary accommodation, post office boxes, or military addresses.

If we cannot ship an order to the submitted address, we will contact the customer and issue an appropriate refund if the order must be cancelled.

5. Address Accuracy

Customers must provide a complete and accurate shipping address, including:

• Recipient name;
• Street address;
• Apartment, unit, or suite number;
• City;
• Province or territory;
• Postal code;
• Country; and
• Contact details requested during checkout.

Address correction requests should be sent to info@fanormk.shop immediately after the order is placed.

We cannot guarantee that an address can be changed after processing or fulfilment has begun.

fanormk.shop is not responsible for delivery failure caused by an incorrect, incomplete, outdated, or unauthorized address supplied by the customer. Additional redelivery or return costs may be deducted from a refund where permitted by law.

6. Tracking Information

When tracking is available, the customer will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require several business days to become active after dispatch.

Carrier tracking systems are maintained by third parties. Temporary tracking delays do not necessarily mean that the parcel has stopped moving.

7. Multiple Shipments

Products from the same order may be shipped separately because of inventory location, product availability, packaging requirements, or fulfilment arrangements.

When an order is divided into multiple shipments:

• The customer will not be charged an additional standard shipping fee;
• Separate tracking information may be provided; and
• Parcels may arrive on different dates.

8. Customs, Duties, and Taxes

Depending on the shipping origin and destination, an order may be subject to customs inspections, import duties, sales taxes, brokerage charges, or other government-imposed charges.

Where such charges are not collected during checkout, they may be assessed by the applicable authority or carrier and may be payable by the recipient.

fanormk.shop does not control government or carrier assessments and cannot guarantee the amount of any charge imposed by a third party.

Customers should comply with applicable import requirements and respond promptly to carrier or customs requests.

9. Delivery Delays

Customers should allow the complete stated delivery period before reporting an order as delayed.

If an order has not arrived after the estimated delivery period, contact:

info@fanormk.shop

Please include the order number and tracking number.

We will review the tracking information and, where appropriate, contact the carrier or fulfilment provider.

10. Lost Parcels

A parcel may be treated as lost only after the carrier confirms the loss or after the applicable carrier investigation period has expired.

If a parcel is confirmed lost, fanormk.shop may provide:

• A replacement, subject to availability;
• A refund; or
• Another appropriate remedy.

Customers must cooperate with reasonable carrier investigation requirements.

11. Delivered but Not Received

If tracking shows that a parcel was delivered but the customer cannot locate it, the customer should:

1. Check all entrances, mailrooms, parcel lockers, reception areas, and safe locations;
2. Ask household members, neighbours, building staff, or reception personnel;
3. Confirm that the shipping address was correct;
4. Contact the carrier; and
5. Contact info@fanormk.shop if the parcel remains missing.

A delivered tracking status may not always establish who physically received the parcel. We will review available evidence and assist with reasonable carrier enquiries.

12. Damaged Parcels

If a parcel or product arrives damaged, contact info@fanormk.shop as soon as reasonably possible.

Include photographs of:

• The outer packaging;
• The shipping label;
• The internal packaging;
• The damaged product; and
• Any missing or damaged components.

Customers should retain the packaging until the claim has been reviewed.

13. Refused or Unclaimed Deliveries

A customer who refuses delivery or fails to collect a parcel remains responsible for actual return, storage, customs, or redelivery charges incurred as a result, except where the refusal was reasonably caused by an incorrect or damaged shipment.

Any eligible refund may be issued after the returned parcel is received and inspected.

14. Events Beyond Our Control

fanormk.shop is not responsible for reasonable delays caused by events outside our control, including natural disasters, severe weather, labour disputes, transportation disruptions, government restrictions, customs delays, public health emergencies, carrier failures, civil disturbances, or infrastructure outages.

This provision does not remove any mandatory legal remedy available to the customer.

15. Contact

Questions about shipping or delivery may be sent to:

Email: info@fanormk.shop
Website: fanormk.shop