Refund policy

Thank you for shopping at fanormk.shop. This Return and Refund Policy explains the conditions and procedures applicable to returns, exchanges, cancellations, damaged products, and refunds.

1. Thirty-Day Return Period

Customers may request a return within 30 calendar days after the order is confirmed as delivered.

A return request submitted more than 30 calendar days after delivery may be refused unless the product is defective or applicable law provides an additional mandatory remedy.

2. Return Eligibility

To qualify for a return, the product must generally:

• Be unused, unworn, unwashed, and unaltered;
• Be in substantially the same condition in which it was received;
• Include original tags, labels, accessories, instructions, and packaging;
• Be free from stains, odours, damage, pet hair, cosmetic marks, or signs of use; and
• Be accompanied by valid proof of purchase from fanormk.shop.

We may request photographs or other information before authorizing a return.

Products that have been used beyond what is reasonably necessary to inspect their nature, characteristics, size, or basic function may not qualify for a full refund.

3. Starting a Return

To request a return, email:

info@fanormk.shop

The request should include:

• The customer’s full name;
• The order number;
• The product being returned;
• The reason for the return; and
• Photographs if the product is damaged, defective, incorrect, or materially different from its description.

If the return is approved, we will provide return instructions and the appropriate return destination.

Products must not be returned to the address shown on the original shipping package unless our customer service team specifically confirms that address in writing.

Unauthorized returns may be refused, delayed, or returned to the sender.

4. Non-Returnable Products

Unless required by applicable law, the following products are not eligible for return:

• Gift cards;
• Downloadable or digital products;
• Personalized, customized, or made-to-order products;
• Products marked as final sale before purchase;
• Perishable products;
• Products presenting health or hygiene concerns after opening or use;
• Underwear, intimate apparel, opened swimwear, or similar products without an intact hygiene seal;
• Products damaged through misuse, neglect, accident, improper care, unauthorized repair, or normal wear and tear; and
• Products not purchased directly from fanormk.shop.

A final-sale designation does not remove any mandatory remedy available for a defective, unsafe, misrepresented, or incorrectly supplied product.

5. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact info@fanormk.shop as soon as reasonably possible and preferably within seven calendar days after delivery.

The email should include clear photographs of:

• The product;
• The identified damage or defect;
• The shipping packaging;
• The shipping label; and
• Any incorrect item received.

After reviewing the claim, we may offer an appropriate remedy, including:

• A replacement;
• A refund;
• A partial refund;
• Replacement of a missing component; or
• Another remedy required by applicable law.

Do not discard a damaged or incorrect product or its packaging until we confirm that it is no longer required for review.

6. Return Shipping Costs

For voluntary returns based on preference, fit, colour, or a change of mind, the customer is responsible for return shipping costs unless we agree otherwise in writing.

For confirmed damaged, defective, or incorrectly supplied products, fanormk.shop will provide an appropriate return solution or reimburse reasonable authorized return shipping costs.

Original express shipping charges, if any optional paid service was selected, are not refundable unless the order was defective, incorrect, or not supplied as agreed.

We recommend using a trackable return service. Customers are responsible for the return parcel until it is delivered to the authorized return destination, except where fanormk.shop supplied the return label and selected the carrier.

7. Return Inspection

Returned products are inspected after delivery to the authorized return destination.

A refund may be reduced or refused where:

• The product is used, worn, washed, altered, or damaged;
• Parts, accessories, tags, or packaging are missing;
• The product was returned outside the applicable return period;
• The product does not match the item authorized for return; or
• The loss in value resulted from handling beyond what was reasonably necessary to inspect the product.

Before reducing or refusing a refund, we may contact the customer for additional information.

8. Refund Processing

After an approved return has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds are issued to the original payment method, where possible, within 10 business days after approval.

Banks, card issuers, PayPal, and other payment providers may require additional time to post the refund to the customer’s account. This additional processing time is controlled by the payment provider.

Shipping, customs, brokerage, or government charges paid directly to third parties may not be refundable by fanormk.shop.

9. Missing or Delayed Refunds

If an approved refund does not appear after the expected processing period, customers should:

1. Review the original payment account;
2. Contact the card issuer, bank, PayPal, or applicable payment provider; and
3. Contact info@fanormk.shop with the order number if further assistance is required.

10. Exchanges

Direct exchanges may not always be available.

The fastest method of obtaining a different product, colour, or size is normally to return the eligible original product and place a new order after the return has been approved.

Replacement products remain subject to availability.

11. Order Cancellation

Customers may request cancellation by emailing info@fanormk.shop as soon as possible after placing an order.

We will attempt to cancel the order if processing or fulfilment has not begun. Cancellation cannot be guaranteed after the order has entered processing, fulfilment, or shipment.

If an order cannot be cancelled, the customer may request a return after delivery in accordance with this policy.

12. Refused and Undeliverable Parcels

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is refused, unclaimed, or returned because of an incorrect or incomplete address, the refund may be reduced by actual return, redelivery, customs, or carrier charges incurred by fanormk.shop, to the extent permitted by law.

13. Suspected Abuse

We reserve the right to refuse returns associated with fraud, return abuse, product substitution, altered evidence, repeated excessive returns, or violations of this policy.

Any decision will be made reasonably and will not restrict mandatory consumer rights.

14. Canadian Consumer Rights

This policy provides contractual return rights in addition to any mandatory rights available under applicable Canadian federal, provincial, or territorial law.

Nothing in this policy excludes or limits remedies that cannot legally be excluded or limited.

15. Contact

Return and refund requests should be sent to:

Email: info@fanormk.shop
Website: fanormk.shop