Privacy policy

 

This Privacy Policy explains how fanormk.shop collects, uses, discloses, stores, and protects personal information when customers visit our website, communicate with us, create an account, place an order, or otherwise use our services.

In this Privacy Policy, “fanormk.shop,” “we,” “us,” and “our” refer to the operator of fanormk.shop. “Customer,” “you,” and “your” refer to a visitor, customer, account holder, or other individual who interacts with us.

1. Scope

This Privacy Policy applies to personal information handled through:

• fanormk.shop;
• The Shopify platform supporting our store;
• Customer accounts;
• Orders and payments;
• Customer service communications;
• Marketing communications;
• Cookies and similar technologies; and
• Services provided by authorized suppliers, payment providers, carriers, analytics providers, advertising providers, and other service providers.

Third-party websites and services have their own privacy practices. We encourage customers to review those policies before providing information directly to a third party.

2. Personal Information We Collect

Depending on how a customer interacts with fanormk.shop, we may collect:

Contact Information

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Other contact details provided by the customer.

Order and Transaction Information

• Products viewed, selected, purchased, returned, or refunded;
• Order number;
• Purchase amount;
• Currency;
• Discounts;
• Shipping method;
• Delivery status;
• Transaction status; and
• Communications relating to the order.

Payment Information

Payments are generally processed by Shopify or other authorized payment providers.

We typically receive limited payment-related information, such as the payment method, transaction status, billing details, and partial card information. Full payment credentials are generally processed and controlled by the applicable payment provider.

Account Information

• Login credentials;
• Account preferences;
• Saved addresses;
• Order history; and
• Account activity.

Device and Usage Information

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from an IP address;
• Pages viewed;
• Referring website;
• Interaction with website features;
• Date and time of access; and
• Cookie or similar device identifiers.

Customer Service Information

We collect information contained in emails, return requests, reviews, complaints, photographs, videos, and other communications submitted to us.

Marketing Information

We may collect:

• Marketing preferences;
• Email subscription status;
• Interaction with promotional communications; and
• Information relating to advertising or promotional campaigns.

3. How We Collect Information

We may collect personal information:

• Directly from the customer;
• Automatically through the website;
• Through cookies and similar technologies;
• From Shopify;
• From payment providers;
• From shipping and fulfilment providers;
• From fraud-prevention and security providers;
• From analytics or advertising providers; and
• As otherwise permitted or required by law.

4. How We Use Personal Information

We may use personal information to:

• Operate and maintain the website;
• Display products and website content;
• Create and manage customer accounts;
• Process payments and orders;
• Confirm, fulfil, ship, and deliver purchases;
• Send order confirmations and tracking updates;
• Process cancellations, returns, exchanges, and refunds;
• Respond to customer enquiries and complaints;
• Verify identity and order ownership;
• Detect and prevent fraud, abuse, unauthorized transactions, and security threats;
• Maintain business, tax, accounting, and transaction records;
• Improve our website, products, services, and customer experience;
• Analyze website performance and customer interaction;
• Personalize content or advertising where permitted;
• Send promotional communications with appropriate consent;
• Enforce our policies and Terms of Service;
• Establish, exercise, or defend legal claims; and
• Comply with applicable legal, regulatory, court, and government requirements.

We will not use personal information for an unrelated purpose without obtaining consent where consent is required by law.

5. Consent

Where required, we obtain consent before collecting, using, or disclosing personal information.

Consent may be express or implied depending on:

• The sensitivity of the information;
• The reasonable expectations of the customer;
• The purpose of the collection; and
• Applicable law.

Customers may withdraw consent, subject to reasonable notice and any legal, contractual, fraud-prevention, transaction-processing, or record-retention requirements.

Withdrawal of consent may affect our ability to provide certain services.

6. Cookies and Similar Technologies

fanormk.shop and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember customer preferences;
• Maintain shopping cart contents;
• Support secure checkout;
• Measure website traffic and performance;
• Understand how visitors use the website;
• Prevent fraud and security threats;
• Personalize website content; and
• Measure or deliver advertising where permitted.

Customers may manage cookies through browser settings and any privacy controls displayed on the website.

Blocking certain essential cookies may prevent parts of the website, customer account, shopping cart, or checkout from functioning correctly.

7. Marketing Communications

We may send promotional emails or electronic messages where the customer has provided consent or where otherwise permitted by applicable law.

Each promotional email will include an unsubscribe method.

Customers may also unsubscribe by contacting:

info@fanormk.shop

We may continue to send necessary non-promotional communications, including order confirmations, shipping notices, refund updates, security messages, responses to enquiries, and important service information.

8. How We Disclose Personal Information

We may disclose personal information to:

• Shopify and its affiliated service providers;
• Payment processors and financial institutions;
• Shipping carriers;
• Fulfilment and warehousing providers;
• Customer service providers;
• Information technology and website service providers;
• Analytics providers;
• Advertising and marketing providers;
• Fraud-prevention, identity-verification, and security providers;
• Accountants, insurers, auditors, lawyers, and professional advisers;
• Government, regulatory, law-enforcement, or judicial authorities when legally required; and
• Parties involved in a business transaction such as a financing, restructuring, merger, sale, or transfer of assets.

Service providers are given access only to information reasonably necessary to perform their functions or meet legal requirements.

We do not authorize service providers to use personal information for unrelated purposes contrary to their contractual or legal obligations.

9. Shopify

Our store is hosted through Shopify. Shopify processes personal information in connection with providing its e-commerce platform, checkout, payment, security, analytics, and related services.

Shopify may process information according to its own privacy policies and legal obligations.

Customers should review Shopify’s applicable privacy information for additional details regarding Shopify’s processing activities.

10. International Processing

Some service providers may process or store personal information outside the customer’s province, territory, or country, including in the United States or other jurisdictions.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with local law.

We use reasonable contractual, organizational, and technical measures when engaging service providers that process personal information on our behalf.

11. Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions;
• Provide customer service;
• Administer returns and warranties;
• Maintain tax, accounting, and business records;
• Resolve disputes;
• Prevent fraud and abuse;
• Enforce agreements; and
• Meet legal or regulatory requirements.

Retention periods vary according to the type of information and the purpose for which it is used.

When information is no longer reasonably required, we may delete, destroy, or anonymize it, subject to technical limitations and legal requirements.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These safeguards may include:

• Access controls;
• Account authentication;
• Secure service providers;
• Encryption used by payment and platform providers;
• Fraud monitoring;
• Staff or contractor confidentiality obligations; and
• Record-retention and deletion procedures.

No online transmission or storage system is completely secure. Customers are responsible for protecting their passwords, devices, and account access.

Customers should contact info@fanormk.shop promptly if they believe their account or personal information has been compromised.

13. Privacy Breaches

If we become aware of a privacy or security breach, we will investigate and take reasonable steps to contain and address the incident.

Where required by applicable law, we will notify affected individuals and the appropriate privacy authority and maintain required breach records.

14. Individual Privacy Rights

Subject to applicable law, customers may request to:

• Access personal information held about them;
• Obtain information about how their information has been used or disclosed;
• Correct inaccurate or incomplete information;
• Withdraw consent;
• Update marketing preferences;
• Request deletion of certain information;
• Ask questions about our privacy practices; or
• Submit a privacy complaint.

Some requests may be limited where information must be retained for legal, accounting, fraud-prevention, security, dispute-resolution, or transaction purposes.

15. Identity Verification

Before completing a privacy request, we may ask for information reasonably necessary to verify the requester’s identity and authority.

We will not provide personal information to a person who cannot demonstrate appropriate authority to receive it.

16. Children’s Privacy

fanormk.shop is not intended for children who are not legally capable of entering into an online purchase contract.

We do not knowingly collect personal information directly from children without appropriate authorization.

A parent or guardian who believes that a child has provided personal information without appropriate authorization should contact info@fanormk.shop.

17. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, content, or business practices of third parties. Customers should review the privacy policy of each third-party service before submitting information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or privacy practices.

The revised policy will be posted on fanormk.shop with an updated effective date.

Material changes may also be communicated through the website or by email where appropriate or legally required.

19. Privacy Contact

Questions, requests, withdrawals of consent, or complaints concerning personal information may be sent to:

Privacy contact: fanormk.shop
Email: info@fanormk.shop
Website: fanormk.shop

Please use the subject line “Privacy Request” and include enough information for us to identify and respond to the request.